How we handle your information.

This Privacy Policy applies when you visit Bullaugen Technology Ltd websites, contact our team, request a quote, create an account, place an order, subscribe to updates, submit a support request, or engage us for security, surveillance, automation, audio-visual, networking, and maintenance services.

• Contact details such as your name, phone number, email address, company name, billing address, delivery address, and project location.
• Account, order, and transaction details, including products viewed, products purchased, shipping preferences, support history, invoices, and payment confirmation status.
• Project and service details you provide, such as property type, installation requirements, existing equipment, photos, floor plans, access instructions, and maintenance notes.
• Technical information such as IP address, browser, device type, pages visited, referring pages, approximate location, cookies, and analytics events.
• Communications with us through forms, email, phone, WhatsApp, live support, social media, and in-person consultations.

• To respond to enquiries, prepare quotations, schedule site inspections, process orders, deliver products, install systems, and provide after-sales support.
• To manage customer accounts, shopping carts, wishlists, payment verification, returns, warranties, service requests, and maintenance plans.
• To improve our website, product catalogue, customer service, security practices, internal operations, and marketing communications.
• To send service updates, order notifications, appointment reminders, newsletters, offers, and important business notices where permitted by law or your consent.
• To prevent fraud, misuse, unauthorized access, payment abuse, and other activity that could harm our customers, staff, systems, or business.

Online payments may be processed by trusted payment providers such as Paystack or banking partners. We do not intentionally store full card numbers or card security codes on our website. Payment providers may collect and process payment information under their own security and privacy terms.

We use cookies, similar technologies, and analytics tools to keep the website working, remember preferences, understand site performance, improve shopping and support experiences, and measure marketing effectiveness. You can adjust cookie settings in your browser, but some features may not work correctly if cookies are disabled.

• With employees, technicians, contractors, delivery partners, payment providers, hosting providers, ecommerce systems, CRM/helpdesk systems, email tools, and professional advisers who need the information to support our services.
• With product manufacturers, distributors, or warranty partners where needed to register products, resolve faults, process warranty claims, or source replacement parts.
• With regulators, law enforcement, courts, or other parties where required by law, to enforce our terms, protect rights, or respond to lawful requests.
• With another organization if Bullaugen Technology Ltd is involved in a merger, acquisition, restructuring, or sale of business assets, subject to appropriate confidentiality protections.

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. No website, network, or storage system is completely secure, so we also encourage customers to use strong passwords and contact us immediately if they suspect account misuse.

We keep personal information for as long as needed to provide services, complete transactions, maintain warranty and support records, meet legal, accounting, tax, and audit requirements, resolve disputes, and enforce agreements. When information is no longer required, we delete, anonymize, or securely archive it where practical.

• You may request access to, correction of, or deletion of personal information we hold about you, subject to lawful exceptions.
• You may opt out of marketing emails or messages by using the unsubscribe option where available or contacting us directly.
• You may ask questions about how your information is used, object to certain processing, or request that we limit processing where applicable.

Our website and services are intended for adults, businesses, property owners, and authorized representatives. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

For privacy questions or requests, contact Bullaugen Technology Ltd at info@bullaugen.com or through our contact page. We may need to verify your identity before acting on certain requests.